Frequently asked questions
1. Guidelines for the Use of the Event Management Platform Caniva
1. Guidelines for the Use of the Event Management Platform Caniva
2. Purpose and Content of the Platform
2. Purpose and Content of the Platform
Customer account / login / password
3. What registration options do I have (club, guest, individual)?
3. What registration options do I have (club, guest, individual)?
4. How can I change / reset my password
4. How can I change / reset my password
5. Why can't I log into Caniva or see more information?
5. Why can't I log into Caniva or see more information?
2. You may not be registered with Caniva or not logged in. Check your login status at the top right. If it says „My Caniva“, you are logged in, but your access may have been blocked (see 3.). In „Login“ view, use your existing working-dog account or register if you don't have one.
3. You are logged in, but your account may have been blocked. Please contact support.
6. How & where can I change my personal data?
6. How & where can I change my personal data?
7. Are my login details the same for Caniva and working-dog?
7. Are my login details the same for Caniva and working-dog?
Data protection
8. What data is stored?
8. What data is stored?
9. What data / activities are visible to other users?
9. What data / activities are visible to other users?
10. How does guest access work?
10. How does guest access work?
11. Will my data be automatically synchronized with working-dog?
11. Will my data be automatically synchronized with working-dog?
12. I have a working-dog account, but Caniva doesn't use my data during the registration process?
12. I have a working-dog account, but Caniva doesn't use my data during the registration process?
13. How and where can I delete my account on Caniva?
13. How and where can I delete my account on Caniva?
Costs /prices / payment / registration fees
14. How much does it cost to register with Caniva?
14. How much does it cost to register with Caniva?
15. How much does it cost to create an event?
15. How much does it cost to create an event?
16. Why does Caniva cost something?
16. Why does Caniva cost something?
17. What payment options do I have? When will I be billed?
17. What payment options do I have? When will I be billed?
18. Can I process my registration fees directly through Caniva?
18. Can I process my registration fees directly through Caniva?
Function
19. What is the general process for using the event manager?
19. What is the general process for using the event manager?

20. How and where does Caniva work? Do I need to install anything?
20. How and where does Caniva work? Do I need to install anything?
21. What prerequisites do I need to use Caniva?
21. What prerequisites do I need to use Caniva?
22. What internet speed do I need to use Caniva?
22. What internet speed do I need to use Caniva?
23. How do I create an event?
23. How do I create an event?
24. Who can create events?
24. Who can create events?
25. How can I edit event data later?
25. How can I edit event data later?
26. How and until when can I cancel an event?
26. How and until when can I cancel an event?
27. Do I need to be registered to participate in events on Caniva?
27. Do I need to be registered to participate in events on Caniva?
28. What features does Caniva offer at a glance?
28. What features does Caniva offer at a glance?
29. Where can I find an overview of my past and upcoming participations?
29. Where can I find an overview of my past and upcoming participations?
30. I need more specific features or customizations, how can I implement them?
30. I need more specific features or customizations, how can I implement them?
31. How does the favorites function work?
31. How does the favorites function work?
32. How can I change the language settings?
32. How can I change the language settings?
33. Can I negotiate special conditions for my club or association with Caniva?
33. Can I negotiate special conditions for my club or association with Caniva?
34. Is there a newsletter?
34. Is there a newsletter?
35. Can I advertise on Caniva?
35. Can I advertise on Caniva?
36. Can I embed event data on my website?
36. Can I embed event data on my website?
37. Can I promote my events externally, e.g., via social media
37. Can I promote my events externally, e.g., via social media
38. Where do I report errors in the system or program?
38. Where do I report errors in the system or program?
39.What advantages does Caniva offer compared to other competing products?
39.What advantages does Caniva offer compared to other competing products?
• Unique digital event management system in dog sports, dog shows, breeding approvals, webinars, seminars, meetings, and club activities
• No contract commitment and no upfront costs
• No investment or maintenance costs for technology / software
• Free help & support during business hours
• Regular system and software updates
• Works even with low internet speeds due to small data exchange
• Secure server / storage performance
• Easy and self-explanatory to use
• Modern user interface
• Modular, flexible, and customizable
• Data protection compliant
• Optional transfer to working-dog profiles
I can't find an answer to my question – please contact us directly and we will respond as soon as possible: service@caniva.com
Instructions - Creating an event
1. Create and Publish Events
1. Create and Publish Events
2. Edit Events and use Features
2. Edit Events and use Features
3. Use of the payment tool
3. Use of the payment tool
4. Participation in events
4. Participation in events