Login

Frequently asked questions

1. Guidelines for the Use of the Event Management Platform Caniva

To ensure the best possible quality of the events displayed on Caniva, the following terms of use must be observed to the best of our knowledge.

2. Purpose and Content of the Platform

The online platform Caniva is used for the presentation, publication, and management of events related to dogs. Each registered user can create events in all available categories (the displayed categories may vary depending on the platform. Some platforms may have restrictions on permissions for creating events). For each event, participants can register as guests or registered users, with or without a dog, depending on the category. Depending on the event category, the organizer has various tools available to manage their event.

Customer account / login / password

3. What registration options do I have (club, guest, individual)?

Caniva can be used as a guest, or as a registered user, either as a private individual or a representative of a club or association. To create and edit events and to access all features, registration and a user account on Caniva are required. For clubs / associations, we recommend setting up a general club account so that other people can also access the editing and management in case of representation, without having to use private accounts or email addresses.

4. How can I change / reset my password

Please use the password reset function. If you no longer remember your email address, either check the www.working-dog.com or contact our support team.

5. Why can't I log into Caniva or see more information?

1.First, check for spelling errors, especially for Caps Lock settings.
2. You may not be registered with Caniva or not logged in. Check your login status at the top right. If it says „My Caniva“, you are logged in, but your access may have been blocked (see 3.). In „Login“ view, use your existing working-dog account or register if you don't have one.
3. You are logged in, but your account may have been blocked. Please contact support.

6. How & where can I change my personal data?

Personal data can be changed via working-dog. Please log into Caniva and click on your profile picture. You will be redirected to the working-dog editing page. Alternatively, you can make the necessary changes directly on Working Dog under „Start / Profile Settings“.

7. Are my login details the same for Caniva and working-dog?

Yes. If you already have a working-dog account, you can use it to log into Caniva and access the full range of features. Conversely, you can also log into working-dog with your Caniva account.

Data protection

8. What data is stored?

You can find all information regarding this in our Privacy Policy.

9. What data / activities are visible to other users?

Non-registered users only see general information about events (e.g., type, location / address, date of the event). Registered users can view all names / dog data associated with the events (exceptions include shows before registration begins, webinars, and when settings are adjusted by the organizer).

10. How does guest access work?

With guest access, you can only register for events by providing your name and email address. You do not need to register on Caniva, but you will not have access to other Caniva features (e.g., participants, judges, results, etc.). The organizer may ask for additional information required to participate in their event.

11. Will my data be automatically synchronized with working-dog?

No. When registering on Caniva, a free user account is created on working- dog since Caniva is a subpage of working-dog. This only concerns the username, not personal login data. You can choose to synchronize additional information from Caniva to working-dog during the event registration process.

12. I have a working-dog account, but Caniva doesn't use my data during the registration process?

You need to allow working-dog to use your data for Caniva. You can change this in your working-dog account under „Start / Profile Settings / Privacy“. Alternatively, you can click on your Caniva profile picture to access the editing page. Enable the option „Use data from working-dog profile during registration process on Caniva?“.

13. How and where can I delete my account on Caniva?

You can delete your account at any time on working-dog. Click on your profile picture under „My Caniva“.

Costs /prices / payment / registration fees

14. How much does it cost to register with Caniva?

Registration on Caniva is free.

15. How much does it cost to create an event?

You can find our prices in our terms and conditions AGB.

16. Why does Caniva cost something?

Caniva is now the most modern product for organizing all kinds of dog sports events in one system with extensive functionalities. It is no longer in a development or testing phase but has become a fully reliable organizational and storage medium. To ensure these unique features, permanent availability of all services (server performance, data protection, updates, support, etc.), and continuous development in scope and function, a pricing model similar to comparable competing products has been introduced and is necessary.

17. What payment options do I have? When will I be billed?

You can pay via PayPal, credit card, or direct debit. The invoice will be automatically generated after the completion of your event and sent to you via email. You can also find it under „My Caniva“ – „My Events“.

18. Can I process my registration fees directly through Caniva?

Yes, registration fees can be entered directly into the event and collected during the registration process. Two options are available: payment at registration or later (this option is only available to logged-in users). Payment can be made via PayPal, credit card, or direct debit. A service fee of 12.5% is charged, which can be passed on to participants. Collected registration fees can be requested once a week or in full after the event ends. Details are provided under „How to Create an Event“ and in the terms and conditions.

Function

19. What is the general process for using the event manager?

20. How and where does Caniva work? Do I need to install anything?

Caniva does not require a website or any other media to fully organize events. An internet-enabled PC, laptop, tablet, or smartphone is required. Ideally, a Wi-Fi connection or printer connection is available. Caniva works anywhere with internet access or via hotspot. Since Caniva is an online application, no software needs to be installed, and no updates need to be carried out.

21. What prerequisites do I need to use Caniva?

Apart from an internet-enabled device and basic knowledge of how Caniva works (e.g., how to create an event), no special skills or requirements are needed.

22. What internet speed do I need to use Caniva?

Since only a small amount of data is exchanged, the application works reliably and securely even with very low internet speeds.

23. How do I create an event?

The process is very detailed. Please use our guide – „Creating an Event“ at the end of the FAQ.

24. Who can create events?

Events can be created by board members, individual members of associations or clubs, or private individuals or service providers. It is the responsibility of the user to ensure that they have the appropriate permissions, for example, within clubs.

25. How can I edit event data later?

All data can be changed and updated at any time. The condition is that you are either the admin or have been granted appropriate user rights by an admin and are logged in. Changes can easily be made by running through, changing, and saving the fields in the event's information forms.

26. How and until when can I cancel an event?

Events can be canceled free of charge until 11:59 PM the day before the event. For example, if an event is scheduled for April 23, 2022, it can be canceled free of charge until April 22, 2022, at 11:59 PM. The times are based on UTC/GMT +1 (winter time) and UTC/GMT +2 (summer time). If in doubt or in exceptional cases, please contact support.

27. Do I need to be registered to participate in events on Caniva?

No, participation in all events is possible with guest access. You only need to provide your name and email address so that the organizer can contact you with important event information.

28. What features does Caniva offer at a glance?

With Caniva, events in the fields of dog sports, dog shows, breeding approvals, webinars, seminars, meetings, and club activities can be fully carried out and organized. This includes displaying all event information, participant registrations, managing registration fees if necessary, result entries, and numerous export functions (e.g., certificates, judge reports, statistics, etc.).

29. Where can I find an overview of my past and upcoming participations?

To view this, you must have a Caniva account and be logged in. Under the „My Caniva“ menu, you can view all active and archived participations.

30. I need more specific features or customizations, how can I implement them?

Please send a request to our Support Team.

31. How does the favorites function work?

The favorites function allows you to save events and quickly find them in your account. You need a Caniva account and must be logged in. You can either activate events individually via the star icon next to the event title or favoritize and save entire association or category events through your user menu („My Caniva“). You can find and edit your favorites under „My Favorites“.

32. How can I change the language settings?

The language settings can be found via the flag icon at the top right, next to the „Login / Own Account“ button. As an organizer, you create the event in your language. For users with different languages, all content will be automatically translated into the language they have set (exceptions: participant information).

33. Can I negotiate special conditions for my club or association with Caniva?

Yes, please contact us directly at service@caniva.com.

34. Is there a newsletter?

No, there is no specific Caniva newsletter. All important information is published via our Caniva news teaser at the top of the page or on our Facebook / Instagram accounts. Subscribe to one of the channels to stay informed about current events!

35. Can I advertise on Caniva?

Yes, it is possible. Please contact our support for more information.

36. Can I embed event data on my website?

Yes, events can be embedded on websites for the purpose of promotion and registration. Simply copy the link from the browser's address bar. It is advantageous to link the Caniva logo with the link and a reference.

37. Can I promote my events externally, e.g., via social media

Yes, click on the event you want to share. There is a button next to the event title and the favorites button to share the event on Facebook.

38. Where do I report errors in the system or program?

Please send an email to our support team. They will take care of it immediately.

39.What advantages does Caniva offer compared to other competing products?

Caniva offers the following benefits:
• Unique digital event management system in dog sports, dog shows, breeding approvals, webinars, seminars, meetings, and club activities
• No contract commitment and no upfront costs
• No investment or maintenance costs for technology / software
• Free help & support during business hours
• Regular system and software updates
• Works even with low internet speeds due to small data exchange
• Secure server / storage performance
• Easy and self-explanatory to use
• Modern user interface
• Modular, flexible, and customizable
• Data protection compliant
• Optional transfer to working-dog profiles
I can't find an answer to my question – please contact us directly and we will respond as soon as possible: service@caniva.com

Instructions - Creating an event

1. Create and Publish Events

To create an event, prior registration at https://www.caniva.com/user/register is necessary. A free account on working-dog will be created, without any obligations. After successful registration, you can create your event in the desired category and organization. Use the "Create Event“ button on the homepage or under „My Caniva“. Select the appropriate association, and in just a few steps, enter all the relevant data for your event. Depending on the organization/category, the event may be immediately published or may require approval from the relevant persons. In the „Event Name“ field, provide a unique title for the event, including the organizer (e.g., IGP Test HSV Test). All other fields can be filled with the desired information, and at the end, you can either publish the event directly with the "Save" button or save it as a draft using „Save Draft“. The event will be saved for 7 days under „My Caniva“ – „My Events“, and can be edited and published later. If no publication occurs within the 7 days, the draft will be deleted.

2. Edit Events and use Features

Subsequent changes and adjustments can be made at any time to published events at any time using the „Edit“ button. Some changes may lead to a new release being required for some organizations, so that the event is temporarily so that the event is temporarily blocked again. All available features of the category are also accessible via the „Edit“ button. Among other things, further authorizations for the respective event can be assigned there, manage and release starters / participants or edit various features for the respective category. category can be edited. A mail tool is available which can be used to send information to the registered participants. information can be sent to the registered participants. A wide range of exports are also available depending on the event category, including participant lists, evaluation sheets, judges reports, statistics and certificates.

3. Use of the payment tool

When creating an event, the organizer can choose whether they want to use the integrated payment tool to process and manage participation and registration fees. When using the payment tool, the participant can choose from various payment payment methods to choose from (including Paypal, credit card or direct debit).

4. Participation in events

You can register for all events on Caniva during the specified registration period. registration period. Registration is possible with a working-dog account or without an account as a guest. If you have an existing account, you can go to https://www.working-dog.com/settings/privacy to agree to the sync to Caniva, so that all required data is will be displayed during the registration process. Depending on the event category, data of the dog and/or handler or participant may be required. The information required in each case can be specified by the organizer. by the organizer. All data should be entered correctly and accurately, no fake data may be entered. be made.
In the „Dog data” step, there are various options for entering the dog data:
• „My dogs“: select the dog from your own dogs (to do this, you must be logged in and the dog must be linked to your profile)
• „Already registered dogs“: dogs that you have already registered with Caniva for an event event (you must also be logged in to do this)
• „Search dog“: search for and select the dog in the working-dog database (please enter the correct and, if applicable, complete name of the dog and then select from the list)
• „Create new“: if the dog is not yet in the working-dog database, the dog will be dog will be created completely new
If you have any questions about the registration or the event, the contact details of the registration office and/or the person responsible are also included in the event.

Do you still have questions? Then write to us directly, you can find our contact details here.